Fuente : Nortel Networks
http://www.nortelnetworks.com/

NORTEL: Symon Communications joins Nortel Select Product Program in EMEA

/noticias.info/ LONDON – Symon* Communications Ltd, a leading global provider of real-time communications solutions for the call centre industry, has been chosen by Nortel* [NYSE/TSX: NT] to join its Select Product Program (SPP) in Europe, the Middle East and Africa (EMEA).
The programme is the top tier of Nortel’s Developer Program, which provides members with the opportunity to develop and deliver leading-edge customer solutions. Symon’s selection was based on Nortel’s analysis of Symon’s business plan as well as customer input.

“This announcement is very important for Symon and Nortel customers alike,” said Nelson Smelker, UK managing director, Symon Communications. “The fact that Symon and our real-time products are being highly recommended by Nortel illustrates the confidence that the resellers and their customers have in our products. Nortel is one of our closest partners and we believe that our inclusion on the Select Product Program in Europe demonstrates that we are a reliable and dedicated partner, in for the long haul.”

“We are always looking to simplify the way we work with our channel partners in order to provide choice and top quality overall solutions to our end customers,” said Paul Templeton, vice president, Enterprise solutions, EMEA, Nortel. “We are very excited to have Symon Communications join the EMEA Select Product Program, a strategic initiative specifically designed to give our customers access to recommended third-party products via Nortel channel partners.”

The Select Product Program enables Contracted Nortel Resellers (CNRs) to order compatible third-party products under special terms and conditions of sale that strategically complement the Nortel product portfolio and create significant value for its customers. Select Products are defined as Nortel’s most highly recommended third-party products for a specific functionality. Products in Symon’s award-winning real-time communications portfolio, which includes Symon Enterprise Server* (SES), Symon Vista* and Symon TargetVision*, have all been chosen as Select Products by Nortel.

In addition, Symon’s latest Workforce Management Solution, Symon Community*, has been given an Orderable Compatible designation, allowing the solution to be ordered direct via Nortel ordering systems.

Symon has been a successful registered member of Nortel’s EMEA Developer Program since July 2004. Nortel’s Developer Program has worked with innovative companies that complement and extend its product portfolio for over 20 years. The Developer Program formalizes these partner relationships, providing a solid partnering framework that promotes solutions with full compatibility between components.

The Nortel Developer Program has different levels of membership, ranging from the entry level, base tier, Open Developer, where Developers gain access to a variety of tools to facilitate their development efforts, through to Developer Partner level, where Nortel actively markets the Developer Partner products. One of the pre-requisites for Developer Partner status is the successful completion of compatibility testing, which increases customer confidence in the integrated solution. Finally, developers may graduate by invitation only to the Select Product Program level, which is the top tier of the Developer Program. Nortel Select Products are strategic building blocks for Nortel innovative architecture and assist in providing customers with the most effective and efficient solution for their communication needs. For more information on all Nortel Select Products, please visit www.nortel.com/select. For further information on the Developer Program, please visit www.nortel.com/prd/dpp.

About Symon Communications
Symon Communications Ltd, based in Beckenham, UK, produces quality software and hardware solutions to collect, analyse, report and track real-time, mission-critical productivity information for contact centres and other business applications. This information includes business metrics, workforce efficiency and operations alerts.

Symon Communications’ award-winning products include browser-based Symon Community workforce management software and Symon Vista data presentation tools, Symon TargetVision visual messaging systems, patented Symon NetLite II wallboards, Symon DeskView visual desktop messaging and alerting software and the Symon Enterprise Server data management system.

Installed in more than 6,000 centres worldwide, more than four million customers view Symon Communications’ products daily. Customers include Kwik Fit, American Express, Eli Lilly, Deutsche Telekom and Royal Mail Group.

Symon Communications Ltd. is a wholly owned subsidiary of Symon Communications Inc. based out of Plano, Texas.

About Nortel
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world’s most critical information. Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world’s greatest challenges. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news. notas_de_prensa_archivo