Fuente : Ryanair ·
http://www.ryanair.com

RYANAIR BEATS ALL AEA AIRLINES FOR CUSTOMER SERVICE

/noticias.info/ Ryanair, Europe’s No. 1 low fares airline today (Wednesday, 17th August 2005) welcomed the just released AEA and Ryanair figures for customer in April, May and June.

Peter Sherrard, Ryanair’s Head of Communications said:

“The comparison between AEA and Ryanair customer service statistics shows that Ryanair is the most punctual airline in Europe with the fewest cancellations and lowest number of lost bags, leaving our high fare low service competitors far behind.”

“With Ryanair delivering the lowest airfares in Europe coupled with the best customer service, its no wonder that we will carry over 35 million passengers this year.”


Airline April – June 2005 % on time Bags missing/1,000 pax % completions
Ryanair 92.3 0.5 99.6
Lufthansa 86.7 14.2 99.2
Air France 86.2 12.2 98.8
Iberia 79.1 10.5 99.4
British Airways 76.6 15.6 99.4

Source: Ryanair statistics compared to AEA member statistics Apr – Jun 2005 notas_de_prensa_archivo